INVENTORY AND AVAILABILITY
All items are limited in quantity and may contain imperfections in the prints. Due to the hand-printed nature and effort that goes into every item in the line, our standing inventory is very small. Please understand that returns and exchanges may be a longer process than we would like due to our limited quantities and sell-outs.
Once items sell-out they will not be reprinted, and will no longer be available.**
DELIVERY AND SHIPPING
Delivery takes 5-7 business days inside the States when selecting the basic $6.25 shipping method. Overnight options are not available for shipping at this time.
Orders placed after 2pm on Fridays, and throughout the weekends, will be processed on Mondays.
On occasion we do not have the entire order printed and we have to print the shirt to order. In these cases the order may take slightly longer to get to you. If this happens, we will make every attempt to notify you of the issue.
Moment Threads is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Moment Threads is not responsible for any package(s) once it is in the hands of USPS.
*Any order that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
QUALITY AND WASHING INSTRUCTIONS
To ensure the quality and integrity of the garment, we suggest washing them on machine wash cold, with an initial water temp not exceeding 30°C or 65–80°F. To preserve the print as well as possible it is suggested to wash the garment inside out (with the printed side in).
RETURNS AND EXCHANGES
We realize that you make choices in the buying process and we want you to be happy with your purchase. Returns/exchanges can be necessary and that we will do our best to meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. We deal with returns on a per item basis. If you wish to make a return please contact us at email@example.com to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges.
No returns or exchanges after 14 days.
We do not accept items to be exchanged that were already previously exchanged.
WANT MOMENT THREADS TO ATTEND OR SPONSOR YOUR EVENT?
We are always looking for new exposure, and opportunities to branch out. If you know of an event that we may be a good fit for just let us know! Contact us through any of our social media platforms i.e. Facebook, Instagram, Twitter, Snapchat, and Youtube or Email at firstname.lastname@example.org
We do not offer wholesale, and are not interested in distributor accounts. Moment Threads can only be bought on MomentThreads.com.
PROBLEMS OR ISSUES NOT ALREADY COVERED…
If you have any issues that have not been covered on this page, please contact us and we will get back to you in order to help you resolve the issue as soon as possible.
**Our classic and original pieces maybe reprinted dependent on demand of the color options.